UK MAINLAND DELIVERY PRICES:
For orders being sent to UK mainland addresses carriage is £4.99 per order for standard delivery.
We also offer an URGENT NEXT DAY delivery service for just £7.99 (UK mainland addresses only). This option is available at the checkout. Orders must be placed before 1pm for despatch that day (orders placed after 1pm may be despatched the following day but will still be charged at the higher rate). If you decide to select NEXT DAY delivery, please ensure that all the items you have ordered are showing as IN STOCK in your shopping basket. Items that are "due in 3-5 days" cannot be despatched immediately (you may still be charged the higher rate of postage if you select the option). NEXT DAY delivery is a weekday service only, if you order on Friday before 1pm, your order will be delivered the next WORKING day, being Monday. If you require a Saturday delivery, this is available on request for an additional charge, please call us on 020 8530 5307 or email info@morrant.com for a quote.
FREE DELIVERY: We offer FREE DELIVERY (UK mainland only) on certain products and from time to time in special promotional emails and magazine adverts. If your order qualifies for FREE DELIVERY, the order will be despatched via our standard delivery service (see above and delivery times below).
Certain heavy items may be subject to extra carriage charges but you will be informed of this before we process the order.
FOR OVERSEAS DELIVERY PRICES PLEASE SCROLL TO BOTTOM OF PAGE (includes offshore UK destinations).
DELIVERY TIMES:
Our aim is to process all orders received on the same or next day. Most orders are despatched by DPD Courier services although some smaller orders will be despatched by Royal Mail.
We aim to process all orders in the shortest time possible, but occasionally delays may occur during peak periods or due to unavailability of stock. For this reason we do not guarantee delivery times. However, orders should be processed quickly, so if you feel there may be an unusual delay with your order and you have not already been contacted by us, please email info@morrant.com so we can advise you of the situation.
Once you have placed your order online, you will receive an automated email from the website confirming your order details. Please check this thoroughly to ensure your name and address details are correct and all the items you have ordered are listed. If you find any errors, please email us at info@morrant.com so we can resolve the issue for you.
You will receive a second order confirmation shortly after the first from one of our dedicated sales team who will have checked the order and processed it to the warehouse. Please read this email carefully as it will advise you of the status of your order. Should you have any queries, please email info@morrant.com so we can offer assistance.
We are commited to keeping our prices low and this includes the carriage charges. Your £4.99 goes towards paying for the postage, packaging, processing and insurance of your order. Morrant subsidise the cost of most parcels that we despatch.
If you have any queries regarding your order at any time, please feel free to contact us on 020 8530 5307 or by email at info@morrant.com, we are here to help.
STOCK:
When you select the required option (size, colour etc) for a product you want to order, the stock status will display beneath the selected option. Please check this carefully to be sure you know the availability of the items you are ordering.
'In Stock' means that the item is in stock and available for immediate despatch. If you are ordering large quantities of any one item, please contact us to check actual stock levels.
'Due in 3-5 Days* ORDER NOW' means that the selected item is out of stock but usually available from the manufacturer/supplier within 3 - 5 working days (delivery may vary, please allow for unforeseen delays). Some items with this message may actually be NEW preview items that are available for pre order. Therefore, please check the product description carefully to see if there is an estimated delivery date outside of the 3 - 5 days.
If you have ordered some in stock items and some out of stock items, we will usually release the in stock goods to be sent ahead. However, some orders may occasionally be delayed by the out of stock item so please check your order confirmation email from our sales team carefully to see whether or not the in stock items have been processed to the 'Picking' stage in our warehouse. If not, and all items show as 'Backorder', please feel free to contact us to have the available items despatched should you need them urgently. We will only ever charge you for one delivery per order even if we have to split the delivery (UK mainland only). However, items added to an order at a later date may incur additional delivery charges.
RETURNS:
New Goods: If on receipt you are not completely satisfied, simply return the goods unused in the original packaging within 7 days for a full refund. A returns form is printed on the back of your invoice, please fill this out and return with the goods. We regret that carriage charges are not refundable.
Faulty/Damaged Goods: If an item is damaged/faulty on receipt or becomes damaged after use, please contact us immediately for advice. DO NOT return used items before you have contacted us for approval. Should your return of a used item be approved, please ensure that the item is returned in a clean/hygenic condition, failure to do so may result in the item being discarded without compensation.
If you have any queries regarding returning goods please feel free to call us for advice on 020 8530 5307 or email info@morrant.com
OVERSEAS DELIVERY
UK offshore including Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, some Scottish Highland and Island addresses:
Standard delivery charge = £9.99 - select 'DPD OFF SHORE' delivery option at checkout.
Heavy/large items may incur additional charges, we will contact you before despatch should this be the case. All orders outside of the UK mainland must be shipped complete and will only be despatched once all items are in stock.
Republic of Ireland:
Standard delivery charge = £9.99 - select 'DPD OFF SHORE' delivery option at checkout.
Heavy/large items may incur additional charges, we will contact you before despatch should this be the case. All orders outside of the UK mainland must be shipped complete and will only be despatched once all items are in stock.
EUROPEAN DELIVERY PRICES:
Belgium, Luxembourg, Netherlands (Holland), France and Germeny:
Small items up to 1kg = £9.99
Over 1kg and large items = £13.99 - select 'DPD INT. ZONE 1' delivery option at checkout.
Heavy/large items may incur additional charges, we will contact you before despatch should this be the case. All orders outside of the UK mainland must be shipped complete and will only be despatched once all items are in stock.
Denmark, Austria, Switzerland:
Small items up to 1kg = £9.99
Over 1kg and large items = £16.99 - select 'DPD INT. ZONE 2' delivery option at checkout.
Heavy/large items may incur additional charges, we will contact you before despatch should this be the case. All orders outside of the UK mainland must be shipped complete and will only be despatched once all items are in stock.
Italy, Spain, Slovakia, Czech Republic:
Small items up to 1kg = £9.99, 1-2kg = £14.99
Over 2kg and large items = £19.99 - select 'DPD INT. ZONE 3' delivery option at checkout.
Heavy/large items may incur additional charges, we will contact you before despatch should this be the case. All orders outside of the UK mainland must be shipped complete and will only be despatched once all items are in stock.
Estonia, Finland, Hungary, Poland, Sweden, Portugal, Slovinia:
Small items up to 1kg = £9.99, 1-2kg = £14.99
Over 2kg and large items = £28.99 - select 'DPD INT. ZONE 4' delivery option at checkout.
Heavy/large items may incur additional charges, we will contact you before despatch should this be the case. All orders outside of the UK mainland must be shipped complete and will only be despatched once all items are in stock.
Norway, Croatia, Greece:
Small items up to 1kg = £9.99, 1-2kg = £14.99
Over 2kg and large items = £37.99 - select 'DPD INT. ZONE 5' delivery option at checkout.
Heavy/large items may incur additional charges, we will contact you before despatch should this be the case. All orders outside of the UK mainland must be shipped complete and will only be despatched once all items are in stock.
Canary Islands, Gibralta:
Small items up to 1kg = £9.99, 1-2kg = £14.99
Over 2kg and large items = Please email info@morrant.com for a quote.
By placing an order online, you agree to the above charges. All prices are subject to increase at any time by our carriers, should the price of delivery increase from the above prices, you will be notified before despatch.
If you have trouble filling out your address, please complete the section as best you can using the spaces provided, we will amend the details before processing the order. If you have any queries, please email info@morrant.com before placing your order.
OVERSEAS, OUTSIDE EUROPE:
Overseas orders outside of Europe are subject to international delivery charges. These are calculated by the weight and size of the parcel. If the carriage is high in relation to the order value we will contact you before proceeding.
If you would like a quote for carriage before ordering, please e-mail us with details of your order at info@morrant.com
If ordering from outside Europe, please selct the 'Royal Mail INTERNATIONAL' delivery option at checkout. This will add a nominal delivery charge to your order, the actual delivery charge will be calculated and added to your order once we receive it from the website. We will email you to confirm all costs before processing your order.
We are unable to cover any postage costs should you need to return any items to us from outside of the UK mainland for any reason.